Frequently Asked Questions
How can I reach EICHER-TITAN?
You can reach us anytime by email at info@eicher-titan.com. Our 24/7 email support will receive your inquiry around the clock, and our service team will process all requests as quickly and reliably as possible.
Which countries does EICHER-TITAN deliver to?
We currently offer free shipping with tracking to:
Germany, Austria, Switzerland, Belgium, Denmark, Finland, France, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Sweden, Spain, Czech Republic.
How long does delivery take?
Orders are usually processed within 48 hours. The current standard delivery time is then approximately 4 to 12 business days. You will receive tracking for your order.
Are there shipping costs?
No. We offer free shipping with tracking for every order to all currently delivered countries.
What payment methods are available?
The available payment methods will be displayed directly at checkout. Depending on the country, device, and availability, these may include PayPal, credit card, Klarna, Shop Pay, Apple Pay, and Google Pay.
What can I do if my payment fails?
Please check your payment details and authorization from your bank or payment provider. Alternatively, you can choose another payment method displayed at checkout. For questions, you can reach us at info@eicher-titan.com.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation with tracking. You can check the current status anytime via our order tracking page.
How do I report a return or cancellation?
Please contact us at info@eicher-titan.com before returning. This way, we can correctly assign your return and provide you with the appropriate return address and next steps.
When will I receive my refund?
Upon receipt and inspection of the return, we will initiate the refund via the original payment method used. Statutory deadlines remain unaffected.
What should I do if the goods are damaged, incorrect, or missing?
Please write to us at info@eicher-titan.com and send your order number, a brief description, and meaningful photos if possible. We will review your request as quickly as possible and find a suitable solution together.
Contact & Merchant Information
YANG HENGSHENG LOGISTICS LTD. // EICHER-TITAN.COM
50 Stanley Street
World Trust Tower, Suite C, Level 7
Central Hong Kong Island 00000
Hong Kong
Email: info@eicher-titan.com
Support Hours: Our 24/7 EMAIL SUPPORT is available around the clock. You can contact us by email at any time - regardless of complicated opening hours or time zones. This allows you to submit your request exactly when it suits you. Our service team always processes incoming inquiries as quickly and reliably as possible.
Important Note on Returns: Please do not return goods to our returns center without prior notification by email. You will receive the appropriate return address and next steps after contacting us by email at info@eicher-titan.com
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