Right of Withdrawal & Cancellation Form
Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed:
A. Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (YANG HENGSHENG LOGISTICS LTD. // EICHER-TITAN.COM, Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong, E-Mail: info@eicher-titan.com) by means of a clear declaration (e.g., a letter sent by post or e-mail) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.
In the context of a sales contract, the buyer is obliged to pay for and accept the ordered goods. A refusal to accept the goods alone does not constitute a withdrawal from the contract.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments we have received from you, including the costs of delivery (with the exception of the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this reimbursement, we will use the same means of payment as you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You shall send back or hand over the goods to our returns center without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
General Information
1) Please avoid damage and contamination of the goods. Please return the goods in their original packaging with all accessories and all packaging components to our returns center. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage with suitable packaging.
2) Please do not send the goods freight collect to our returns center.
3) Please note that the aforementioned points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.
B. Cancellation Form
If you wish to withdraw from the contract, please fill out this form and send it back.
To:
YANG HENGSHENG LOGISTICS LTD. // EICHER-TITAN.COM
Suite C, Level 7, World Trust Tower
50 Stanley Street
CENTRAL
HONG KONG
E-Mail: info@eicher-titan.com
IMPORTANT NOTES ON COMPLAINTS OR RETURNS:
In case of a complaint, return, or any other issue, please always contact us directly by e-mail at info@eicher-titan.com first. We will certainly find a quick and easy solution together. A dispute through payment providers like PayPal or Klarna is never the fastest or best way, as such procedures or their processing can often take weeks or even months – this would not help any party involved. Please note that the address mentioned in the imprint is not a return address. Therefore, please do not return goods to us without prior registration by e-mail, so that a correct recording and assignment of your return is guaranteed. We will be happy to provide you with the return address by e-mail.
E-Mail: info@eicher-titan.com
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
_______________________________________________________
_______________________________________________________
Ordered on (*) ____________ / received on (*) __________________
________________________________________________________
Name of consumer(s)
________________________________________________________
Address of consumer(s)
________________________________________________________
Signature of consumer(s) (only for communication on paper)
_________________________
Date
(*) Delete as appropriate
Contact & Seller Information
YANG HENGSHENG LOGISTICS LTD. // EICHER-TITAN.COM
50 Stanley Street
World Trust Tower, Suite C, Level 7
Central Hong Kong Island 00000
Hong Kong
Email: info@eicher-titan.com
Support Hours: Our 24/7 EMAIL SUPPORT is available around the clock. You can contact us at any time via email – regardless of complicated opening hours or time zones. This allows you to submit your request whenever it suits you. Our service team processes incoming inquiries as quickly and reliably as possible.
Important note on returns: Please do not return goods to our returns center without prior notification by email. You will receive the appropriate return address and the next steps after contacting us by email at info@eicher-titan.com
Contact · Imprint · Shipping · Returns & Withdrawal · Payment Information · Terms & Conditions · Privacy Policy